Warranty & Technical Support

Warranty approach
ABKDO generally replaces eligible parts instead of repairing them to reduce waiting time. The same warranty service applies to purchases from our official website, authorized offline stores, and official partner platforms. Eligible parts are covered at no cost. Parts outside warranty may still be replaced for a fee. Incidental expenses such as substitute transportation, fuel, or ride-sharing are not covered.

Lifetime technical support
Our technical team provides one-to-one troubleshooting and installation guidance. Technical support remains available after the warranty period; replacement-part costs may apply after coverage ends.

What qualifies for warranty?
All of the following must apply: the product was purchased from ABKDO or an authorized reseller; valid proof of purchase is supplied; the component is within its warranty period; the issue results from a manufacturing or material defect; and the warranty information matches the product. Coverage for a pre-owned product is calculated from the original sale date to the first end customer.

What is not covered?
Normal wear items; damaged wiring; unauthorized modification, disassembly, or repair; improper use, maintenance, or storage; accidents or collisions; water ingress where excluded; shipping-related cosmetic damage; and repair costs from unauthorized repair shops.

Warranty periods
Frame: 24 months.
Fork, handlebar, stem, and seatpost: 12 months.
Drivetrain, suspension, and main braking components: 12 months.
Fasteners, tires, saddle, protection parts, brake pads, levers, kickstand, hubs, rims, and spokes: 3 months.
Motor, Hall sensor, bearing, and clutch: 12 months.
Lithium battery: 12 months for eligible failures, including capacity below 70%. Water ingress, physical damage, or failure caused by leaving the battery uncharged for more than one month is excluded.
Charger, main wiring harness, display, and controller: 12 months.
Throttle, booster, and controller cover plate: 6 months.
Headlight, taillight, power-off brake levers, and switches: 3 months.

How to claim
Email partner@abkdoing.com with your order number, proof of purchase, product serial information, and clear photos or video of the issue. After review, we will provide eligible replacement parts and installation or adjustment guidance. Products returned without prior approval may not be accepted. Purchases from authorized dealers must be handled through the original dealer or platform.

Support
partner@abkdoing.com
+1 (626) 990-8820
Monday–Friday, 9 AM–10 PM (UTC+8)