FAQs

Common Questions

What types of electric vehicles do you offer?

We offer a variety of electric mobility products, including e-bikes, e-motos, and e-scooters. Each product is designed for comfort, performance, and sustainability.

Do you offer free shipping?

Yes. Standard shipping is free on all orders shipped within the United States.

How long will it take to receive my order?

Orders typically take 1-3 business days to process, followed by a shipping duration of 3-7 business days, depending on your location in the U.S. You will receive tracking information via email once your order has shipped.

What is your warranty policy?

Warranty coverage varies by component. The frame is covered for 24 months and the lithium battery for 12 months for eligible issues. See the full warranty table and claim instructions. Lifetime technical support is available.

Where do you ship?

We currently ship only within the United States.

What if my order arrives damaged?

If your package arrives damaged or items are missing, contact our support team within a week of delivery at partner@abkdoing.com and we'll make it right.