Thank you for choosing abkdomoto for your electric mobility needs! We are committed to providing our customers with high-quality products and satisfactory service. Below is our comprehensive Refund and Returns Policy, which outlines our approach to returns, refunds, and other related matters.

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1. 30-Day No-Questions-Asked Return Policy

We understand that sometimes purchases just don’t work out. Therefore, we offer a 30-day return policy for our customers to request a return without needing to provide a specific reason. This covers various situations, including but not limited to:

  • Change of mind
  • Finding a better price elsewhere
  • Simply no longer wanting the product

However, there are some important considerations:

  • Return Shipping Costs: The customer is responsible for all shipping costs associated with returning the product. We advise you to explore various shipping options, as return costs may vary.
  • Condition of Product: To qualify for a return, the product must be in original condition, free from scratches or signs of use, and returned in its original packaging wherever possible. Without this, we may not approve the return.

2. Common Buyer Concerns and Denial of Return Requests

While we strive to accommodate our customers, we must also protect our business.

  • Reasons for Denial:
    Requests related to buyer’s remorse—such as not wanting the product anymore or believing they overpaid—will not be accepted.
    For customers located on the West Coast, we may provide a return address from our East Coast warehouse. As return shipping may be higher from there, it often discourages returning the item.
  • Handling Difficult Customers:
    We are aware that some customers may be more vocal about their dissatisfaction. In such cases, it is our policy to uphold our terms and deny return requests, regardless of the situation. This includes instances where customers threaten to escalate the matter.

3. Logistical Issues: Lost or Damaged Products

In the unfortunate event of logistical issues such as lost items during shipment or broken parts (especially plastic components), we handle these situations as follows:

  • No Returns for Logistical Issues:
    Return requests based on lost items or damaged goods will generally be denied. Instead, we request that customers provide clear photographic evidence of the damage.
  • Replacement Items:
    When a product suffers damage in transit (if it’s confirmed through the provided images), we will organize for our factory to supply replacement parts or components. This ensures the customer still benefits from their purchase.
  • Compensation for Logistical Issues:
    If a customer remains dissatisfied following our support to resolve the issue, we offer compensation ranging from $10 to $20, depending on the circumstances.

4. Quality Issues: Product Functionality

We recognize the importance of product quality and understand that issues may occasionally arise. However, our approach remains stringent:

  • Examples of Quality Issues:
    Concerns surrounding components like the battery, tires, chain, or speed limitations are taken seriously. Nevertheless, we do not approve return requests based on these issues.
  • Verification Required:
    Customers are required to submit photos and videos illustrating any quality-related problems. Our team will consult with our engineering department to assess the situation and offer suitable solutions.
  • Replacement Parts:
    In cases where we find that the issue requires intervention, we will arrange for the appropriate replacement parts to be sent at no additional cost.
  • Compensation for Quality Issues:
    Should the customer still express dissatisfaction, we are willing to provide compensation typically in the range of $20 to $30. This is an effort to maintain positive customer relations while protecting our interests.

5. Policy Summary and Strong Position on Returns

Ultimately, our position is clear: we typically deny all return requests. This policy is rooted in practical considerations—returning an item incurs significant costs, including shipping, and diminishes the resale value of the product.

We have determined that clearing one return not only impacts our bottom line but also complicates inventory management and customer satisfaction in the long run.

In conclusion, we deeply appreciate your understanding and cooperation regarding our policies. If you have any questions, concerns, or require further clarification, please don’t hesitate to get in touch with our dedicated customer service team. Thank you once again for choosing abkdomoto, where your satisfaction is our priority!