What types of electric vehicles do you offer?

We offer a variety of electric mobility products, including e-bikes, e-motos, and e-scooters. Each product is designed for comfort, performance, and sustainability.

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Do you offer free shipping?

Yes! We provide free shipping on all orders within the United States. No hidden fees—what you see is what you pay!

How long will it take to receive my order?

Orders typically take 1-3 business days to process, followed by a shipping duration of 3-7 business days, depending on your location in the U.S. You will receive tracking information via email once your order has shipped.

What is your return policy?

We offer a 30-day no-questions-asked return policy for products returned in original condition. Please note that return shipping costs are the responsibility of the buyer. Certain conditions apply, so please refer to our detailed Returns Policy for more information.

What warranty do you provide?

Our warranty covers defects in materials and workmanship based on proper use and maintenance.

  • Frame/Chassis: 12 months
  • Electrical Components (Battery, Motor, Controller, Display): 6 months
  • Additional details are available in our Warranty Policy section.
What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately. We may ask for photographic evidence and will work to resolve the issue by either providing replacements or compensation based on our warranty policy.

Can I modify my order after it has been placed?

Once an order is confirmed, we cannot change or modify it. However, you may contact our customer service team to inquire about order status or to cancel your order before it’s shipped.

How do I maintain my electric vehicle?

Proper maintenance varies by product but often includes regular cleaning, battery care, and inspections of tires and brakes. Refer to your user manual for specific maintenance guidelines tailored to your model.

Do you provide customer support?

Absolutely! Our customer support team is available to assist you with any inquiries or concerns you may have. You can reach us via email, phone, or through our contact form on the website.

Where can I find replacement parts?

Replacement parts are available for purchase through our website. However, you can also contact our customer service team for specific needs or recommendations.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Are your products environmentally friendly?

Yes! All our electric vehicles are designed to reduce carbon emissions and promote sustainable urban mobility. We believe in offering eco-friendly alternatives to traditional transportation.